Questions and answers ,Here you can get answers to frequently asked questions..

Where are you located?

We are based in a small town called Mosalsk, 250 km away from Moscow, Russia.

Is it possible to visit your factory?

Yes, it is possible. Please contact us via WhatsApp or email direct messages for further information.

What kind of hair do you use to make your extensions?

We use single donor hair. That means it comes directly from a donor. Every bundle includes same donor’s hair therefore it’s the best quality and most valuable product available in the market.

Where does your products come originally from?

We get all our products from our reliable suppliers for many years who buy it directly from people in Russia and post Soviet republics.

Can I buy virgin hair?

We only sell colored hair.

Does your product have grades?

We don’t use grade system. All extensions we produce have the best quality.

Do you sell double drawn?

We don’t sell double drawn

As we use single donor hair, it cannot be double drawn. It is naturally full.

What is the quality of your hair?

We use top quality raw material and our original technology of dying the hair.

Cuticles intact and runs in one direction. So we produce top quality hair extensions. It can be used for a long time.

Do you have color swatches?

We have 2 types of swatches: for shops and resellers.

First one: It includes 22 base colors.

It made with the cheap (no cuticles) hair.

It shows the exemplary colors. The color may be slightly different at your order.

It costs CHF 50.-.

If you need the exact color, we recommend you to use our professional color ring

It includes 44 different colors.

It’s made with the high quality donor’s hair just like all of our hair extensions.

You will be able to choose a needed color more precisely.

It costs CHF 350.-

Do you provide a guarantee?

We guarantee that our product will not tangle and can be used for 6 months if you take a good care of your purchase. Our product can be reused. It may be used during maximum 2 years.

What is the minimum quantity to make an order?

The minimum order is a CHF 500.- .only for professionals not for private individuals.

What are the possible payment methods?

You may pay bank transfer.

What do I do to make an order?

The best way is to contact us via WhatsApp and provide us all the necessary details. Also you may send us an email to rusiahair-m@outlook.com or send a message to our website extensionshair-russia

Is it possible to get the samples?

Yes, we recommend you to buy the small amount first before confirming your full order, it could be enough for one full extension.

How long does it take to get the order ready?

It depends on each order.

Depends on the chosen color, length and the quantity.

Please remember Ombré colors needs more time to be made.

Normally it takes up to 2 -3 weeks to produce the extensions. Then we ship your order.

How long does the shipping take?

The shipping takes about 5-10 business days.

What shipping company do you use?

We use The Swiss Post

Can I turn the extensions back?

If something is wrong with the extensions, please contact our manager for further instructions. We will analyze the problem and offer the solution. If it is a problem of the hair quality, we change the extensions or make a refund if needed. We would need to get this order back to realize the problem and avoid it in the future.

Can I return the extensions if I don’t like it?

Yes it is possible. If you have not used it, you can send it back to us in 14 days after receiving.

Please confirm the shipping address with our managers.

You will be refunded when we receive the hair.

What kind of care do you recommend your products?

We recommend you treat our product as your own hair, using conditioner every time washing your hair. We also suggest not to use the hairdryer nor the hair-straightener as it may damage the hair.

Is it possible to bleach or color your products later?

We sell a ready-to-use product and don’t recommend to bleach or color it. If you do it, we cannot guarantee the result. Our guarantee would not apply in this case.

Do you offer distribution?

No, but we offer to buy our products and sell it with your own brand